Building Customer Loyalty and Brand Advocacy in B2B Through Customer Support

Building Customer Loyalty and Brand Advocacy in B2B Through Customer Support What is a benefit that comes from appreciating your customers? You get loyal customers and brand advocates. When you create loyal clients, you can increase revenue through word-of-mouth advertising while maintaining a low churn rate. In this chapter, we will discuss: The importance of […]

B2B Customer Retention Strategies

B2B Customer Retention Strategies Every company should have the goal of turning their newly acquired customers into long-term clients. However, you can’t expect to keep your customers if you aren’t putting forth the effort.  What can your customer service team do to keep your new and existing customers excited to continually work with you?  In […]

Best Practices for the B2B Customer Onboarding Process

Best Practices for the B2B Customer Onboarding Process How can you ensure that your new clients are taking full advantage of your products and services from the beginning? By properly implementing a customer onboarding process. An effective B2B onboarding process has additional benefits: Sets the tone for your relationship with them Increases customer lifetime value […]

Building Your B2B Customer Service Team

Building Your B2B Customer Service Team In order to create a top-notch customer service experience for your clients, it’s important to build a team dedicated to it. Having a customer service team in place ensures that your customers are receiving the attention they deserve. In this chapter, we will discuss: Who should be on your […]

The Ultimate Guide to B2B Customer Service Strategy

B2B Customer Service guide is designed to help users provide excellent customer service that increases revenue and reduces churn.