Outbound Customer Care

Nurture relationships between your customers and your brand with ongoing outreach that delights, retains, and turns users into advocates for your solution.

We help growing companies compete

We provide experienced Customer Care Specialists who align with your strategy and business processes to provide a seamless customer experience. No need for call scripts.

Based exclusively in Austin, Texas, our teams are fully trained and managed, so you can focus on bringing in new customers while we keep your existing ones happy.

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Increase renewals and lifetime value

EBQ drives more renewals by proactively reaching out to your customers via phone and one-to-one emails before contracts expire and facilitating the renewal process. 

We also perform regular health checks to ensure customers are getting the most out of your solution, explore further needs, and identify opportunities to grow accounts.

Continuously improved customer experiences

Email-only survey tactics only scratch the surface. Our Customer Care Specialists dramatically increase CSAT completion with an outbound call + personalized email approach.

We measure customer satisfaction for you and discover areas of improvement for your offering, so your users always feel listened to and delighted.  

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Omnichannel Support

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Build a customer care department the right way

With EBQ, you’re not just hiring a single customer care rep. You’re getting an entire Customer Care department at a fraction of the cost and effort of hiring internally.

For each project, we provide: a Success Manager to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Customer Care Specialists working daily to delight and retain your customers.

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Join the thousands
of customers that
love EBQ.

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Join the thousands
of customers that
love EBQ.

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What's it like to work with EBQ?

"The training and onboarding process was not complicated at all. Our Project Manager did a great job of understanding what we were trying to accomplish with our message. The process you have put together is friction free."
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Omar Jordan
CEO, LenderClose
“I was greatly pleased by EBQ’s ability to quickly fulfill the role of a dedicated call center for us. Once we gave them a defined time-line of about 60 days to reach 250 customers, they hit the ground running and made it happen.”
Nate Pruitt
VP Sales & Marketing, Asure Software
"We’d never tried outsourcing when we decided to go with EBQ, but they have fundamentally changed the way we do business. We foresee this being an ongoing, long-term relationship. The future looks bright."
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Tim Smith
CRO, FirstClose

Yes, I want to retain customers with outbound customer care.