Nurture relationships between your customers and your brand with ongoing outreach that delights, retains, and turns users into advocates for your solution.
We provide experienced Customer Care Specialists who align with your strategy and business processes to provide a seamless customer experience. No need for call scripts.
Based exclusively in Austin, Texas, our teams are fully trained and managed, so you can focus on bringing in new customers while we keep your existing ones happy.
EBQ drives more renewals by proactively reaching out to your customers via phone and one-to-one emails before contracts expire and facilitating the renewal process.
We also perform regular health checks to ensure customers are getting the most out of your solution, explore further needs, and identify opportunities to grow accounts.
Email-only survey tactics only scratch the surface. Our Customer Care Specialists dramatically increase CSAT completion with an outbound call + personalized email approach.
We measure customer satisfaction for you and discover areas of improvement for your offering, so your users always feel listened to and delighted.
With EBQ, you’re not just hiring a single customer care rep. You’re getting an entire Customer Care department at a fraction of the cost and effort of hiring internally.
For each project, we provide: a Success Manager to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Customer Care Specialists working daily to delight and retain your customers.