Outbound
Customer Care

Outbound Customer Care

Nurture relationships between your customers and your brand with ongoing outreach that delights, retains, and turns users into advocates for your solution.

We help growing companies compete

We provide experienced Customer Care Specialists who align with your strategy and business processes to provide a seamless customer experience. No need for call scripts.

Based exclusively in Austin, Texas, our teams are fully trained and managed, so you can focus on bringing in new customers while we keep your existing ones happy.

Increase renewals and lifetime value

EBQ drives more renewals by proactively reaching out to your customers via phone and one-to-one emails before contracts expire and facilitating the renewal process.

We also perform regular health checks to ensure customers are getting the most out of your solution, explore further needs, and identify opportunities to grow accounts.

Continuously improved customer experiences

Email-only survey tactics only scratch the surface. Our Customer Care Specialists dramatically increase CSAT completion with an outbound call + personalized email approach.

We measure customer satisfaction for you and discover areas of improvement for your offering, so your users always feel listened to and delighted.

Omnichannel Support

Build a customer care department the right way

With EBQ, you’re not just hiring a single customer care rep. You’re getting an entire Customer Care department at a fraction of the cost and effort of hiring internally.

For each project, we provide: a Consultant to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Customer Care Specialists working daily to delight and retain your customers.

Join the thousands
of customers that
love EBQ.

What's it like to work with EBQ?

“Their ability to ramp-up quickly and provide daily and weekly performance metrics, which give you great visibility into exactly what they are doing for you, is a real and measurable asset. Ultimately it comes down to results, and EBQ definitely produces those.”

“We’d never tried an outbound effort like this, but EBQ was extremely flexible and responsive to our needs. And we’ve received tons of positive feedback from customers.”

“I’ve worked with a lot of sourced vendor support over the years, and I can readily say that EBQ has earned my professional respect for their extensive capabilities and business acumen as well as my personal trust and confidence that OKI’s business was in good hands and being cared for as if it was their own.”

Get in touch with our customer care team

With EBQ, you can provide omnichannel support — all at a fraction of the cost of hiring internally. We integrate with your tools to support your customers, so you can focus on what matters most: your products and services.

Ready to elevate your customer care experience? Fill out your information with the form provided and one of our team members will reach out to you shortly.

Customer
Onboarding