Customer Experience Solutions

Delight customers and boost customer lifetime value (CLV) with EBQ’s 24/7 customer service outsourcing services.

Trusted by thousands of businesses worldwide.

Customer Onboarding Services

We guide your customers through the implementation process to ensure they maximize your solution’s potential from day one.

Customer Care Services

Increase customer retention rate and build brand advocacy with the help of our US-based experienced customer service reps.

Inbound Customer Support

Respond to questions and customer requests efficiently with our Inbound Customer Support team.

Why should you be outsourcing customer service?

Studies show that acquiring a new customer can take 5x more resources than retaining an existing customer*. Translation? Delighting your customers and increasing brand loyalty empower you to scale your business sustainably.

Increase CLV

Our reps contact your customers to identify upselling opportunities. Then, we make sure your clients are happy with your solution to improve customer retention.

Increase Productivity

Our customer service representatives are all based in Texas, so we can answer all your customer inquiries and send renewal reminders during your business hours.

Flexible Options

We know that the most constant aspect of business is change. That’s why we offer month-to-month contracts that are agile enough to react to your current needs.

Cases Solved

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Customers Served

Customer Satisfaction Score

Our outsourcing customer service process

Integrate

Our department managers collaborate with yours to produce an actionable strategy and day-to-day procedures for your EBQ Specialists to follow.

Serve

Customer service agents provide important renewal reminders and informational resources to your customers daily via phone, email, and chat.

Measure

As we continually monitor our performance, we meet regularly with you to identify areas for improvement and opportunities to serve your customers better.

Delight

As an extension of your team, we take pride in nurturing customer advocacy while increasing customer lifetime value through up-selling and cross-selling.

How EBQ improved these organizations’ buyer journeys

EBQ + Asure Software

Learn how EBQ retained over 80% of Asure Software’s customers, with their customer base worth over $1.5 million.

EBQ + OKI DATA

Find out how EBQ onboarded over 600 new OKI DATA customers to help build a multi-million dollar pipeline.

Their ability to ramp-up quickly and provide daily and weekly performance metrics, which give you great visibility into exactly what they are doing for you, is a real and measurable asset. Ultimately it comes down to results, and EBQ definitely produces those.

Nate PruittVP Sales & Marketing, Asure

We’d never tried an outbound effort like this, but EBQ was extremely flexible and responsive to our needs. And we’ve received tons of positive feedback from customers.

Samuel FrankManager of Training, eMDs (now CompuGroup Medical)

I’ve worked with a lot of sourced vendor support over the years, and I can readily say that EBQ has earned my professional respect for their extensive capabilities and business acumen as well as my personal trust and confidence that OKI’s business was in good hands and being cared for as if it was their own.

Jackie ParalisSenior Marketing Manager, OKI Data

Get in touch with our support specialists

Creating a positive customer experience allows you to continue to grow your business. By digging deeper into your current customer base, you’ll be able to find opportunities to develop an even stronger customer relationship.

Ready to elevate your customer experience? Fill out your information with the form provided and one of our team members will reach out to you shortly.