Customer Experience Outsourcing

Guide your customers through onboarding and deliver professional omnichannel support with an outsourced customer experience team based in Austin, Texas.

Delightful customer experiences
build better relationships

Customer Onboarding

Help your customers onboard effectively to ensure success and satisfaction with your solution.

Outbound Customer Care

Improve customer retention and encourage brand advocacy with ongoing customer care.

Technical Support

Provide smart and timely technical expertise with our US-based Tier I and II technical support.

Omnichannel inbound & outbound support: phone, email, chat, SMS/text, social media, and in-app.

Omnichannel inbound & outbound support





Social Media


US-based customer experience outsourcing

We provide outsourced Customer Experience Specialists to help you keep up with inquiry volume and focus on growing your business.

Our knowledgeable Specialists improve communication with your customers and deliver actionable insights from every conversation.

Dig deeper using upselling and cross-selling opportunities

As sales experts, we know how to identify the biggest opportunities from our client’s customer base.

From there, we nurture these relationships and get them excited about investing further in your solutions.

One support team to meet all customer needs

With the ability to add Specialists as you please, your EBQ Customer Experience department scales as you do.

Increase satisfaction with each touchpoint and keep customers engaged with your solution at every stage of the relationship.

Customer experience outsourcing service


Our department managers collaborate with yours to produce an actionable strategy and day-to-day procedures for your EBQ Specialists to follow.


Customer service agents provide important renewal reminders and informational resources to your customers daily via phone, email, and chat.


We continuously monitor our performance, meeting with you regularly to identify areas for resolution improvement and opportunities to better serve your customers.


As an extension of your team, we take pride in nurturing customer advocacy while increasing customer lifetime value through up-selling and cross-selling.

What's it like to partner with EBQ?

Get in touch with our customer experience representative

Creating a positive customer experience allows you to continue to grow your business. By digging deeper into your current customer base, you’ll be able to find opportunities to develop an even stronger customer relationship.

Ready to elevate your customer experience? Fill out your information with the form provided and one of our team members will reach out to you shortly.

Let's Talk

Tell us about yourself and we’ll get in touch shortly.

EBQ Email