Guide your customers through onboarding and deliver professional omnichannel support with an outsourced customer experience team based in Austin, Texas.
Help your customers onboard effectively to ensure success and satisfaction with your solution.
Improve customer retention and encourage brand advocacy with ongoing customer care.
Provide smart and timely technical expertise with our US based tier I and II technical support.
We provide outsourced Customer Experience Specialists to help you keep up with inquiry volume and focus on growing your business.
Our knowledgeable Specialists improve communication with your customers and deliver actionable insights from every conversation.
With the ability to add Specialists as you please, your EBQ Customer Experience department scales as you do.
Increase satisfaction with each touchpoint and keep customers engaged with your solution at every stage in the relationship.
Our department managers collaborate with yours to produce an actionable strategy and day-to-day procedures for your EBQ Specialists to follow.
As an extension of your team, we take pride in nurturing customer advocacy while increasing customer lifetime value through up-selling and cross-selling.
Our department managers collaborate with yours to produce an actionable strategy and day-to-day procedures for your EBQ Specialists to follow.
As an extension of your team, we take pride in nurturing customer advocacy while increasing customer lifetime value through up-selling and cross-selling.
With EBQ, you’re not just hiring a single support rep. You’re getting an entire Customer Experience department at a fraction of the cost and effort of hiring internally.
For each project, we provide: a Success Manager to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Customer Experience Specialists to keep up with customer needs.
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