Customer Experience Outsourcing

Guide your customers through onboarding and deliver professional omnichannel support with an outsourced customer experience team based in Austin, Texas.

EBQ CX Hero

Delightful customer experiences build better relationships.

Customer Onboarding

Help your customers onboard effectively to ensure success and satisfaction with your solution.

Outbound Customer Care

Improve customer retention and encourage brand advocacy with ongoing customer care.

Technical
Support

Provide smart and timely technical expertise with our US based tier I and II technical support.

EBQ Cold Leads

Omnichannel inbound & outbound support

EBQ CX Marketing-tools
EBQ Warm Leads
EBQ CX 01

US based customer experience outsourcing

We provide outsourced Customer Experience Specialists to help you keep up with inquiry volume and focus on growing your business.

Our knowledgeable Specialists improve communication with your customers and deliver actionable insights from every conversation.

One support team to meet all customer needs

With the ability to add Specialists as you please, your EBQ Customer Experience department scales as you do.

Increase satisfaction with each touchpoint and keep customers engaged with your solution at every stage in the relationship.

EBQ CX 01

Customer experience outsourcing service

CX Process Mobile

01. Integrate

Our department managers collaborate with yours to produce an actionable strategy and day-to-day procedures for your EBQ Specialists to follow.

03. Measure

We continuously monitor our performance, meeting with you regularly to identify areas for resolution improvement and opportunities to better serve your customers.
CX Process

02. Serve

Support agents communicate with your customers daily via phone, email, and chat to address questions and concerns, as well as supply important renewal reminders and informational resources.

04. Delight

As an extension of your team, we take pride in nurturing customer advocacy while increasing customer lifetime value through up-selling and cross-selling.

01. Integrate

Our department managers collaborate with yours to produce an actionable strategy and day-to-day procedures for your EBQ Specialists to follow.

02. Serve

Support agents communicate with your customers daily via phone, email, and chat to address questions and concerns, as well as supply important renewal reminders and informational resources.

03. Measure

We continuously monitor our performance, meeting with you regularly to identify areas for resolution improvement and opportunities to better serve your customers.

04. Delight

As an extension of your team, we take pride in nurturing customer advocacy while increasing customer lifetime value through up-selling and cross-selling.

Complete Department 2

Build a customer experience department the right way

With EBQ, you’re not just hiring a single support rep. You’re getting an entire Customer Experience department at a fraction of the cost and effort of hiring internally.

For each project, we provide: a Consultant to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Customer Experience Specialists to keep up with customer needs.

Join the thousands
of customers that
love EBQ.

mitel white
webroot white
bigcommerce white
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Join the thousands
of customers that
love EBQ.

mitel white
webroot white
bigcommerce white
splunk white

What's it like to work with EBQ?

Get in touch with our customer experience representative

Creating a positive customer experience allows you to continue to grow your business. By digging deeper into your current customer base, you’ll be able to find opportunities to develop an even stronger customer relationship.

Ready to elevate your customer experience? Fill out your information with the form provided and one of our team members will reach out to you shortly.