Customer Experience Outsourcing

Guide your customers through onboarding and deliver professional omnichannel support with an outsourced Customer Experience team based in Austin, Texas.

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Delightful customer experiences build better relationships.

Customer

Onboarding

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Ensure your customers onboard effectively to ensure their success with your solution.

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Outbound

Customer Care

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Improve retention and encourage customer advocacy with ongoing customer care.

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Technical

Support

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Provide smart and timely technical expertise with our US based Tier I and II Technical Support.

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Omnichannel inbound & outbound support

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Phone

Email

CX-Chat

Chat

CX-SMSText

SMS/Text

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Social Media

CX-InApp

In-App

US based outsourced
customer experience

We provide outsourced Customer Experience Specialists to help companies keep up with inquiry volume, so you can focus on growing your business.

Our knowledgeable Specialists improve communication with your customers and deliver actionable insights from every conversation.

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One support team to meet
all customer needs

With the ability to add Specialists as you please, your EBQ Customer Experience department scales as you do.

Increase satisfaction with every touchpoint and keep customers engaged with your solution at every stage in the relationship.

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Customer experience outsourcing service

1. INTEGRATE
Our department managers collaborate with yours to produce an actionable strategy and day-to-day procedures for your EBQ Specialists to follow.

2. SERVE
Support agents communicate with your customers daily via phone, email, and chat to address questions and concerns, as well as supply important renewal reminders and informational resources.

3. MEASURE
We continuously monitor our performance, meeting with you regularly to identify areas for resolution improvement and opportunities to better serve your customers.

4. DELIGHT
As an extension of your team, we take pride in nurturing customer advocacy while increasing customer lifetime value through up-selling and cross-selling.

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We offer a complete department

With EBQ, you’re not just hiring a single support rep. You’re getting an entire Customer Experience department at a fraction of the cost and effort of hiring internally.

For each project, we provide: a Success Manager to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Customer Experience Specialists to keep up with customer inquiries.

“The flexibility EBQ provides is priceless. They can scale up or down effortlessly and that allowed us to be smart about our long-term plans, without sacrificing internal resources.”

Melanie Kalemba
SVP Sales & Marketing at BigCommerce

Yes, I want to retain customers with omnichannel support.

Start Growing with EBQ Today