Customer Experience Outsourcing

Guide your customers through onboarding and deliver professional omnichannel support with an outsourced customer experience team based in Austin, Texas.

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Delightful customer experiences build better relationships.

Customer
Onboarding

Help your customers onboard effectively to ensure success and satisfaction with your solution.

Outbound
Customer Care

Improve customer retention and encourage brand advocacy with ongoing customer care.

Technical
Support

Provide smart and timely technical expertise with our US based tier I and II technical support.

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Omnichannel inbound & outbound support

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US based customer experience outsourcing

We provide outsourced Customer Experience Specialists to help you keep up with inquiry volume and focus on growing your business.

Our knowledgeable Specialists improve communication with your customers and deliver actionable insights from every conversation.

One support team to meet all customer needs

With the ability to add Specialists as you please, your EBQ Customer Experience department scales as you do.

Increase satisfaction with each touchpoint and keep customers engaged with your solution at every stage in the relationship.

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Customer experience outsourcing service

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01. Integrate

Our department managers collaborate with yours to produce an actionable strategy and day-to-day procedures for your EBQ Specialists to follow.

03. Measure

We continuously monitor our performance, meeting with you regularly to identify areas for resolution improvement and opportunities to better serve your customers.
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02. Serve

Support agents communicate with your customers daily via phone, email, and chat to address questions and concerns, as well as supply important renewal reminders and informational resources.

04. Delight

As an extension of your team, we take pride in nurturing customer advocacy while increasing customer lifetime value through up-selling and cross-selling.

01. Integrate

Our department managers collaborate with yours to produce an actionable strategy and day-to-day procedures for your EBQ Specialists to follow.

02. Serve

Support agents communicate with your customers daily via phone, email, and chat to address questions and concerns, as well as supply important renewal reminders and informational resources.

03. Measure

We continuously monitor our performance, meeting with you regularly to identify areas for resolution improvement and opportunities to better serve your customers.

04. Delight

As an extension of your team, we take pride in nurturing customer advocacy while increasing customer lifetime value through up-selling and cross-selling.

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Build a customer experience department the right way

With EBQ, you’re not just hiring a single support rep. You’re getting an entire Customer Experience department at a fraction of the cost and effort of hiring internally.

For each project, we provide: a Success Manager to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Customer Experience Specialists to keep up with customer needs.

Join the thousands
of customers that
love EBQ.

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Join the thousands
of customers that
love EBQ.

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What's it like to work with EBQ?

"I’ve worked with a lot of sourced vendor support over the years, and I can readily say that EBQ has earned my professional respect for their extensive capabilities and business acumen as well as my personal trust and confidence that OKI’s business was in good hands and being cared for as if it was their own."
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Jackie Paralis
Senior Marketing Manager, OKI Data
"We’d never tried an outbound effort like this, but EBQ was extremely flexible and responsive to our needs. And we’ve received tons of positive feedback from customers. I was very impressed with how EBQ handled customers and difficult questions.”
Samuel Frank
Manager of Training, eMDs

Yes, I want to retain customers with omnichannel support.