Outsourced Tech Support
Nurture relationships between your customers and your brand with ongoing support that delights, retains, and turns users into advocates for your solution.
US based tech support representatives
We provide experienced Tier I and II Technical Support Specialists who fully learn your product to provide a seamless experience for your users. No need for call scripts.
Based exclusively in Austin, Texas, our teams are fully trained and managed, so you can focus on bringing in new customers while we help you empower your existing ones.
Expert diagnosis & response for every inquiry
With the flexibility to meet your needs as you scale and as ticket volumes fluctuate, we ensure a timely response and resolution for every customer inquiry.
Continuously improve your solution and onboarding experience through transparent reporting and feedback gathered from each customer interaction.
Omnichannel inbound & outbound support
Build a tech support department the right way
With EBQ, you’re not just hiring a single tech support rep. You’re getting an entire Technical Support department at a fraction of the cost and effort of hiring internally.
For each project, we provide: a Success Manager to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Technical Support Specialists diagnosing and resolving customer issues.