Outsourced Tech Support

Nurture relationships between your customers and your brand with ongoing support that delights, retains, and turns users into advocates for your solution.

US based tech support representatives

We provide experienced Tier I and II Technical Support Specialists who fully learn your product to provide a seamless experience for your users. No need for call scripts.

Based exclusively in Austin, Texas, our teams are fully trained and managed, so you can focus on bringing in new customers while we help you empower your existing ones.

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Expert diagnosis & response for every inquiry

With the flexibility to meet your needs as you scale and as ticket volumes fluctuate, we ensure a timely response and resolution for every customer inquiry.

Continuously improve your solution and onboarding experience through transparent reporting and feedback gathered from each customer interaction.

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Omnichannel inbound & outbound support

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Build a tech support department the right way

With EBQ, you’re not just hiring a single tech support rep. You’re getting an entire Technical Support department at a fraction of the cost and effort of hiring internally.

For each project, we provide: a Success Manager to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Technical Support Specialists diagnosing and resolving customer issues.

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Join the thousands
of customers that
love EBQ.

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Join the thousands
of customers that
love EBQ.

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What's it like to work with EBQ?

"The training and onboarding process was not complicated at all. Our Project Manager did a great job of understanding what we were trying to accomplish with our message. The process you have put together is friction free."
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Omar Jordan
CEO, LenderClose
“I was greatly pleased by EBQ’s ability to quickly fulfill the role of a dedicated call center for us. Once we gave them a defined time-line of about 60 days to reach 250 customers, they hit the ground running and made it happen.”
Nate Pruitt
VP Sales & Marketing, Asure Software
"We’d never tried outsourcing when we decided to go with EBQ, but they have fundamentally changed the way we do business. We foresee this being an ongoing, long-term relationship. The future looks bright."
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Tim Smith
CRO, FirstClose

Yes, I want tech support that delights my customers.