How to Get More Meetings for Your Sales Team [Webinar Recap]
How to Get More Meetings for Your Sales Team [Webinar Recap] Are you looking for ways to get more meetings for your sales team? In today’s competitive B2B environment, it’s more important than ever to have a strong sales pipeline. In this post, we’ll share strategies and tactics that can help you and your team […]
Building Customer Loyalty and Brand Advocacy in B2B Through Customer Support
Building Customer Loyalty and Brand Advocacy in B2B Through Customer Support What is a benefit that comes from appreciating your customers? You get loyal customers and brand advocates. When you create loyal clients, you can increase revenue through word-of-mouth advertising while maintaining a low churn rate. In this chapter, we will discuss: The importance of […]
B2B Customer Retention Strategies
B2B Customer Retention Strategies Every company should have the goal of turning their newly acquired customers into long-term clients. However, you can’t expect to keep your customers if you aren’t putting forth the effort. What can your customer service team do to keep your new and existing customers excited to continually work with you? In […]
Best Practices for the B2B Customer Onboarding Process
Best Practices for the B2B Customer Onboarding Process How can you ensure that your new clients are taking full advantage of your products and services from the beginning? By properly implementing a customer onboarding process. An effective B2B onboarding process has additional benefits: Sets the tone for your relationship with them Increases customer lifetime value […]
Building Your B2B Customer Service Team
Building Your B2B Customer Service Team In order to create a top-notch customer service experience for your clients, it’s important to build a team dedicated to it. Having a customer service team in place ensures that your customers are receiving the attention they deserve. In this chapter, we will discuss: Who should be on your […]
The Ultimate Guide to B2B Customer Service Strategy
B2B Customer Service guide is designed to help users provide excellent customer service that increases revenue and reduces churn.
How to Train Remote Employees & Upskill Your Workforce
It’s predicted that by 2027, the majority of the US workforce will be working remotely. The number of those with flexible working arrangements is also growing faster than the overall US workforce, at roughly 3x the rate. More companies are hiring and realizing the potential that remote work can offer. Despite nearly a quarter of workers already having the […]
B2B Sales Prospecting Strategies to Grow Your Pipeline
Prospecting is a critical function of any B2B sales organization, but it takes some strategic planning to make sure you’re pursuing the right buyers and not wasting time on people who aren’t likely to buy. In this article, we’ll provide some of the best prospecting strategies for modern sales organizations. 1. B2B Prospect Lists A […]
B2B Appointment Setting: Everything You Need to Know
What is B2B appointment setting? B2B appointment setting is a sales development activity that involves specialized reps cold calling and following up with top-of-funnel leads, in order to schedule sales meetings for a closing sales rep who will deliver a more detailed sales pitch. The purpose of B2B appointment setting is to delegate the prospecting […]
Cold Calling Objections and Responses for B2B Appointment Setting
Cold calling objections and responses differ from what a salesperson might hear and say when closing. Instead of convincing the prospect to buy, the goal is to find out if your solution is a good fit for them and demonstrate that it’s worth learning more about. A good sales development rep will use objections as […]
