7 Tips for Stronger Sales and Marketing Alignment
Want to know the leading factor attributed to achieving your business revenue goals? According to Tribal Impact, it’s the strong alignment between your sales and marketing teams. So if you’re experiencing business growth stagnation, then chances are, your sales and marketing teams do not have an effective partnership. But what are the other consequences […]
Inbound SDR vs. Outbound SDR: Why Your Sales Process Needs an All-bound Strategy
This post was originally published in July 2019 and has been updated for accuracy and comprehensiveness. Today, many B2B companies silo their sales development team into inbound-only and outbound-only reps. However, this can lead to team misalignment and even brand misrepresentation. We’ve found that — based on our 15+ years of managing the SDR team […]
Upsell vs. Cross-Sell: How B2B SaaS Firms Boost Customer Lifetime Value
Upsell vs. Cross-Sell: How B2B SaaS Firms Boost Customer Lifetime Value In today’s B2B SaaS landscape, you need to do more than just rely on new prospects for sales. In fact, more than half of surveyed SaaS companies consider upselling and cross-selling to be high priority. Larger SaaS companies with low churn rate all had […]
How to Get More Meetings for Your Sales Team [Webinar Recap]
How to Get More Meetings for Your Sales Team [Webinar Recap] Are you looking for ways to get more meetings for your sales team? In today’s competitive B2B environment, it’s more important than ever to have a strong sales pipeline. In this post, we’ll share strategies and tactics that can help you and your team […]
Inside Sales Management Best Practices that Boost Your Revenue
Boost sales with inside sales management best practices. Learn the management structure, hiring, onboarding, and reporting processes to excel as a leader.
Building Customer Loyalty and Brand Advocacy in B2B Through Customer Support
Building Customer Loyalty and Brand Advocacy in B2B Through Customer Support What is a benefit that comes from appreciating your customers? You get loyal customers and brand advocates. When you create loyal clients, you can increase revenue through word-of-mouth advertising while maintaining a low churn rate. In this chapter, we will discuss: The importance […]
B2B Customer Retention Strategies
B2B Customer Retention Strategies Every company should have the goal of turning their newly acquired customers into long-term clients. However, you can’t expect to keep your customers if you aren’t putting forth the effort. What can your customer service team do to keep your new and existing customers excited to continually work with you? […]
Best Practices for the B2B Customer Onboarding Process
Best Practices for the B2B Customer Onboarding Process How can you ensure that your new clients are taking full advantage of your products and services from the beginning? By properly implementing a customer onboarding process. An effective B2B onboarding process has additional benefits: Sets the tone for your relationship with them Increases customer lifetime value […]
Building Your B2B Customer Service Team
Building Your B2B Customer Service Team In order to create a top-notch customer service experience for your clients, it’s important to build a team dedicated to it. Having a customer service team in place ensures that your customers are receiving the attention they deserve. In this chapter, we will discuss: Who should be on […]
The Ultimate Guide to B2B Customer Service Strategy
B2B Customer Service guide is designed to help users provide excellent customer service that increases revenue and reduces churn.
