Dalia Arroyo

Since joining EBQ in 2017, Dalia Arroyo has forged her path as VP of Customer Experience by leveraging years of lead generation and customer service expertise. She stands out as a customer service leader because of her innate ability to nurture connections with prospects and resolve strained customer relationships.

After working within the life insurance industry, Dalia has developed an aptitude for fostering strong customer relationships. After all, her secret to success is listening to her clients, understanding their unique challenges, and providing empathetic and proactive solutions that develop trust and loyalty.

Dalia is the true powerhouse and driving force behind EBQ’s Customer Experience division and has managed over $1.2M in revenue within the first six months of her leadership. Her proven track record for keeping customers happy and increasing overall customer lifetime value makes her an invaluable asset to her clients and team members.