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Case Studies

The flexibility EBQ provides is priceless. They can scale up or down effortlessly and that allowed us to be smart about our long-term plans, without sacrificing internal resources.

We foresee this being an ongoing, long-term relationship. The future looks bright.

Their ability to ramp-up quickly and provide daily and weekly performance metrics, which give you great visibility into exactly what they are doing for you, is a real and measurable asset. Ultimately it comes down to results, and EBQ definitely produces those.

I’ve worked with a lot of sourced vendor support over the years, and I can readily say that EBQ has earned my professional respect for their extensive capabilities and business acumen as well as my personal trust and confidence that OKI’s business was in good hands and being cared for as if it was their own.

All in all there were so many reasons to love this team that go well beyond the scope of work. They did everything right. From where I’m sitting, it was money well spent and then some.

EBQ met every expectation I had as a customer. I want to feel like I’m the only customer that matters, and that’s how we’ve been treated. They were timely with their responses, met our deadlines, and provided an overall very positive experience.

From my perspective, because this was my first time working with EBQ, I consider the results exceptional. They’re the same sort of statistics I would expect to see from an in-house effort, from a team that was already familiar with the software, organization, and marketplace.

What I liked about EBQ is that they were fearless, and it didn’t matter what type of lead I put in front of them. They just went for it.

Working with EBQ everybody is exceptionally professional, and the EBQ team keeps a certain amount of professionalism involved with all initial engagements, and I’ve never had any concerns about it. Methodics is on track.

One of the key factors was staff involvement. You want to make it easy on your staff while learning a whole new program. The EBQ team stepped in and helped keep us on the same page and gave us the tools to do that.

We started getting to the next level when we treated you as our partner, not just someone we throw a job to over the fence. I see you as a part of my team – not a vendor.

EBQ has gone out of their way to hire the best and the brightest. They are very good at getting the right people on board. I’m optimistic that our new sales team at EBQ will continue to succeed in achieving the goals we set for them.