Agentforce Consulting Services
Elevate your sales processes through automation
With Agentforce, you can now elevate your sales and customer service team by leveraging AI-powered agents. Our certified admins develop custom workflows and solutions to handle routine so your team can focus on high-value tasks, customer service, and sales workflows to foster stronger customer relationships.
What is Salesforce Agentforce?
Customer relationships thrive on responsiveness. High-volume tickets and leads can create bottlenecks in your system, so your customer service and sales team can be overwhelmed by the sheer volume of feedback.
This is where Agentforce comes in: it can automate part of your customer messaging so your organization can focus on escalated concerns and closing deals. Its powerful language learning model (LLM) allows the tool to interpret even the most complex complaints and provide responses within seconds. Agentforce can even recommend relevant products based on legacy customer data.
Where EBQ comes in
You need to offer stellar customer service and sales experience to maintain strong relationships with your customers. However, a mismanaged Agentforce tool can be detrimental to your brand reputation, as it can accidentally send incorrect or untimely messages, misinterpret customer intent, or generate responses that fail to align with your brand voice and values.
This is where EBQ comes in: our certified admins can help manage the tool on your behalf to ensure you maximize your Agentforce tool.
Setting up complex automation workflows
We build and train AI agents to process customer inquiries and respond effectively. Whether it’s sending an email or chatting in an app, we can automate customer requests for the most appropriate response, freeing your team to focus on complex customer needs.
Creating proper guardrails for proper case escalation
AI is a tool to improve efficiency, but it can not replace human empathy. We set up guardrails to ensure the right cases are flagged to ensure sensitive cases reach the right people—balancing automation with personalized service. That way, you are still fostering strong human relationships with your customers.
Integrating third-party tools effectively
In this modern age, customers expect you to meet them where they are. With our help, you can connect Agentforce to third-party platforms, such as WhatsApp and Slack, to better assist your customers.
Managing your Agentforce tool
We mastered the Agentforce platform so you don’t have to. Our experts continually optimize your platform setup to ensure it executes the right automation to address your customers. We meet with you on a weekly basis to talk through your current setup and brainstorm ways to improve your workflows.
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Salesforce Resources for Business Leaders
Ready to integrate Agentforce?
A better customer relationship is only a consultation away. Let our certified experts train your Agentforce tool to adapt to your customer’s unique decision drivers.
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