Outsourced Customer Service
Maximize Your Customer Lifetime Value
You’re not happy until your customers are happy. By providing 24/7 customer support to paying customers, you can increase your overall customer lifetime value (CLV). Find out how our outsourced customer service team enables you to address customer service more effectively.
Trusted by thousands of businesses worldwide.
Customer Onboarding Services
We guide your customers through the implementation process to ensure they maximize your solution’s potential from day one.
Customer Care Services
Increase customer retention rate and build brand advocacy with the help of our US-based experienced customer service reps.
Inbound Customer Support
Respond to questions and customer requests efficiently with our Inbound Customer Support team.
Why should you outsource customer service?
You aren’t digging deep enough into your customer database
Is your CLV lower than you expected? Chances are that you aren’t drilling down on your current customer database to explore upselling opportunities.
Our customer service reps follow up with your customers on a timely basis to deepen your relationships with them.
You don’t want to manage a customer support team alone
Onboarding, upskilling, and managing your customer service team drain a lot of time and resources.
By outsourcing your customer service team, you don’t have to track every team member’s productivity to ensure you’re meeting your goals.
You don’t have 24/7 coverage
Just because it’s outside your normal operating hours doesn’t mean the work ends there.
Make sure you’re there for your customers when they need you the most. Our outsourced customer service team are on the phones 24/7 to make sure we’re answering their inquiries quickly.
You don’t have talk tracks or processes
Aligning expectations and communicating with unsatisfied customers can be challenging. Without the right strategy, you risk losing that relationship altogether.
With our proven processes and talk tracks, our customer service reps can not only salvage that relationship — but also deepen it.
Why EBQ?
24/7 Service
Support your customers 24 hours a day, 7 days a week, and ensure that their concerns are addressed as soon as possible.
US-Based
All of our reps are native English speakers who can truly understand your customers’ frustrations and questions.
Process Driven
Take advantage of our extensive documentation on customer satisfaction strategies and processes.
Cases Solved
Customers Served
Customer Satisfaction Score
Our outsourcing customer service process
Integrate
Our department managers collaborate with yours to produce an actionable strategy and day-to-day procedures for your EBQ Specialists to follow.
Serve
Customer service agents provide important renewal reminders and informational resources to your customers daily via phone, email, and chat.
Measure
As we continually monitor our performance, we meet regularly with you to identify areas for improvement and opportunities to serve your customers better.
Delight
As an extension of your team, we take pride in nurturing customer advocacy while increasing customer lifetime value through up-selling and cross-selling.
How EBQ improved these organizations’ buyer journeys
Get in touch with our customer service representatives
Future-proofing your business means creating a positive customer experience. By allowing us to dig deeper into your current customer base, we uncover hidden sales opportunities to develop an even stronger customer relationship.
Ready to elevate your customer experience? Fill out your information with the form provided and one of our team members will reach out to you shortly.
