Statistically speaking, it’s more expensive to bring on a new customer versus simply retaining an existing one. However, the truth is that it can be easy to unknowingly neglect current customers in favor of nurturing and closing new business. But with EBQ on your side, you can do both. Our Customer Service division is dedicated to ensuring your company retains, optimizes, and grows its client base.
Your EBQ Customer Service department will educate themselves fully on your company and product in order to provide a seamless experience for customers and protect your brand. We can facilitate bringing on new clients by deploying programs to educate them on the implementation and utilization of your product or service, while you focus on making the next sale. Your EBQ Customer Service department will educate themselves fully on your company and product in order to provide a seamless experience for customers and protect your brand.
A supported client is a happy client, and a happy client will stay with your company long-term. EBQ can provide specialists capable of fielding any questions and concerns. Your EBQ outsourced customer service team can also contribute to customer retention by sending out renewal reminders as well as information about additional products or services.
Onboardings and Orientations. Let us facilitate bringing on new clients by deploying programs to educate them on the implementation and utilization of your product or service. We can conduct online training sessions via screen share, lead webinars for large groups. We educate ourselves fully on your company’s offerings and are capable of functioning as your internal customer service team.
Phone, Email, Support, and Inquiry Processing. Everything from questions and concerns to renewal reminders and information about additional products or services—we can keep your customers informed and educated. With an EBQ Customer Service team, you stay focused on selling and bringing in new business, knowing your existing customers are taken care of and satisfied.
Whether it’s onboarding new buyers to ensure they fully understand and utilize your product or service, or simply fielding incoming requests and inquiries to keep customers happy, your EBQ Customer Service Department is committed to holding on to those customers your company worked so diligently to gain.
Once a new deal has closed, the relationship is only just beginning, and making sure you have a process in place vastly increases the odds that a new customer will stay, resulting in increased long-term revenue-generating opportunities.
All of EBQ’s services are delivered via a trained, knowledgeable “department” of professionals, including a Success Manager, a Project Manager and Specialists who work daily on your company’s behalf. This structure provides our clients the flexibility to change services and/or the size of the relationship at any time based on their needs, as well as added security against turnover or use of internal resources.