Customer
Onboarding

Customer Onboarding

Our professional Onboarding Specialists help your customers implement your solution
successfully to keep them engaged with your product and reduce churn.

The value of effective customer onboarding

We help your users get full utility of your solution shortly after their purchase, in order to increase customer lifetime value and encourage renewals.

EBQ supports you and your users through the critical onboarding stages to take the guesswork out of the adoption of your solution and improve customer satisfaction.

A personalized implementation experience

We work with you to structure an in-depth curriculum that educates your customers on both the features and differentiating benefits of your product.

Our experienced Onboarding Specialists walk users through the steps of installing and configuring your product to meet their individual business needs.

Omnichannel inbound & outbound support

We offer a complete department

With EBQ, you’re not just hiring a specialist. You’re getting an entire Customer Onboarding department at a fraction of the cost and effort of hiring internally.

For each project, we provide: a Success Manager to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Onboarding Specialists to guide your customers through implementation.

Join the thousands
of customers that
love EBQ.

What's it like to work with EBQ?

"The training and onboarding process was not complicated at all. Our Project Manager did a great job of understanding what we were trying to accomplish with our message. The process you have put together is friction free."

Omar Jordan

CEO, LenderClose

“I was greatly pleased by EBQ’s ability to quickly fulfill the role of a dedicated call center for us. Once we gave them a defined time-line of about 60 days to reach 250 customers, they hit the ground running and made it happen.”

Nate Pruitt

VP Sales & Marketing, Asure Software

"We’d never tried outsourcing when we decided to go with EBQ, but they have fundamentally changed the way we do business. We foresee this being an ongoing, long-term relationship. The future looks bright."

Tim Smith

CRO, FirstClose