Our professional Onboarding Specialists help your customers implement your solution
successfully to keep them engaged with your product and reduce churn.
We help your users get full utility of your solution shortly after their purchase, in order to increase customer lifetime value and encourage renewals.
EBQ supports you and your users through the critical onboarding stages to take the guesswork out of the adoption of your solution and improve customer satisfaction.
We work with you to structure an in-depth curriculum that educates your customers on both the features and differentiating benefits of your product.
Our experienced Onboarding Specialists walk users through the steps of installing and configuring your product to meet their individual business needs.
With EBQ, you’re not just hiring a specialist. You’re getting an entire Customer Onboarding department at a fraction of the cost and effort of hiring internally.
For each project, we provide: a Success Manager to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Onboarding Specialists to guide your customers through implementation.