Customer Onboarding

Our professional Onboarding Specialists help your customers implement your solution successfully to keep them engaged with your product and reduce churn.

The value of effective customer onboarding

We help your users get full utility of your solution shortly after their purchase, in order to increase customer lifetime value and encourage renewals.

EBQ supports you and your users through the critical onboarding stages to take the guesswork out of the adoption of your solution and improve customer satisfaction.

CX Customer Onboarding 01
CX Customer Onboarding 02

A personalized implementation experience

We work with you to structure an in-depth curriculum that educates your customers on both the features and differentiating benefits of your product.

Our experienced Onboarding Specialists walk users through the steps of installing and configuring your product to meet their individual business needs.

EBQ Inbound

Omnichannel inbound & outbound support

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EBQ Outbound

We offer a complete department

With EBQ, you’re not just hiring a specialist. You’re getting an entire Customer Onboarding department at a fraction of the cost and effort of hiring internally.

For each project, we provide: a Consultant to drive high-level  strategy, a Project Manager to oversee day-to-day operations, and one or more Onboarding Specialists to guide your customers through implementation.

Complete Department Appointment Setting

Join the thousands
of customers that
love EBQ.

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Join the thousands
of customers that
love EBQ.

mitel white
webroot white
bigcommerce white
splunk white

What's it like to work with EBQ?

Get in touch with our support team

Start your customer relationships on the right foot with the right customer onboarding journey. By taking the time to set expectations and get a game plan rolling, your customers can ease into using your products and services and turn into customer advocates.

Ready to elevate your customer onboarding experience? Fill out your information with the form provided and one of our team members will reach out to you shortly.

Let's Talk

Tell us about yourself and we’ll get in touch shortly.

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