Customer
Onboarding

Customer Onboarding

Our professional Onboarding Specialists help your customers implement your solution successfully to keep them engaged with your product and reduce churn.

The value of effective customer onboarding

We help your users get full utility of your solution shortly after their purchase, in order to increase customer lifetime value and encourage renewals.

EBQ supports you and your users through the critical onboarding stages to take the guesswork out of the adoption of your solution and improve customer satisfaction.

A personalized implementation experience

We work with you to structure an in-depth curriculum that educates your customers on both the features and differentiating benefits of your product.

Our experienced Onboarding Specialists walk users through the steps of installing and configuring your product to meet their individual business needs.

Omnichannel inbound & outbound support

We offer a complete department

With EBQ, you’re not just hiring a specialist. You’re getting an entire Customer Onboarding department at a fraction of the cost and effort of hiring internally.

For each project, we provide: a Consultant to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Onboarding Specialists to guide your customers through implementation.

Join the thousands
of customers that
love EBQ.

What's it like to work with EBQ?

“Their ability to ramp-up quickly and provide daily and weekly performance metrics, which give you great visibility into exactly what they are doing for you, is a real and measurable asset. Ultimately it comes down to results, and EBQ definitely produces those.”

“We’d never tried an outbound effort like this, but EBQ was extremely flexible and responsive to our needs. And we’ve received tons of positive feedback from customers.”

“I’ve worked with a lot of sourced vendor support over the years, and I can readily say that EBQ has earned my professional respect for their extensive capabilities and business acumen as well as my personal trust and confidence that OKI’s business was in good hands and being cared for as if it was their own.”

Get in touch with our support team

Start your customer relationships on the right foot with the right customer onboarding journey. By taking the time to set expectations and get a game plan rolling, your customers can ease into using your products and services and turn into customer advocates.

Ready to elevate your customer onboarding experience? Fill out your information with the form provided and one of our team members will reach out to you shortly.