Account Management Services
Uncover New Sales Opportunities Within Your Current Customers
Acquiring a new customer costs 5-7x more than retaining an existing one. Let our reps find new sales opportunities within your existing customer base, conduct surveys, and keep your customers happy to drive consistent growth and profitability.
Trusted by thousands of businesses worldwide.
Why do you need account management?
You find it difficult to retain high-value accounts
Proactive and consistent outreach is key to boosting revenue — and customer retention is no different. Our representatives will reach out to your customers to ensure they’re happy and continue as paying customers
You are missing out on upsell and cross-sell opportunities
By properly following up with your current customers, your sales team can increase revenue by 30%. Our reps strengthen relationships with your current customers, uncover their needs, and leverage product knowledge to upsell effectively.
You don’t have time to conduct surveys
Let’s face it: Asking people to fill out questionnaires takes a lot of time that you would rather spend focusing on the big picture. Our reps take the customer surveys off your plate by strategically managing initial outreach, follow-up touchpoints, and nurturing long-term customer relationships.
Your sales team doesn’t have the bandwidth to handle contract renewals
A thriving business always takes advantage of opportunities to maximize revenue. Our representatives understand when and how to reach out for contract renewals, allowing your sales team to focus on closing deals.
You want insight into account performance
Data drives growth, but how do you collect meaningful insights from existing customers? Our reps will reach out to your customers to collect product feedback to provide better insight into what is (and isn’t) working.
What can EBQ do for you?
Contract
Renewals
Never miss an opportunity to secure ongoing revenue. EBQ manages renewals proactively, ensuring clients stay engaged and contracts are signed on time.
Upsell &
Cross-sell
Turn existing customers into growth opportunities. Our account managers identify upsell opportunities and present solutions that increase client value.
Product
Feedback
Stay informed about your customers’ needs. EBQ gathers and organizes product feedback to help you refine offerings and strengthen client satisfaction.
Contract
Renewals
Never miss an opportunity to secure ongoing revenue. EBQ manages renewals proactively, ensuring clients stay engaged and contracts are signed on time.
Upsell &
Cross-sell
Turn existing customers into growth opportunities. Our account managers identify upsell opportunities and present solutions that increase client value.
Product
Feedback
Stay informed about your customers’ needs. EBQ gathers and organizes product feedback to help you refine offerings and strengthen client satisfaction.
Customer Satisfaction Score
Customers Served
Datapoints Collected
Our account management process
We’re more than just sales reps. We act as a true extension of your team and take time to master your solutions and each of your customers’ unique systems. From there, we touch base with your customers to make sure they stay happy, paying customers.
1. Alignment
2. Onboarding
3. Execution
4. Optimization
Dive into EBQ’s appointment setting agency success stories
EBQ + American Biogas Council
EBQ’s BDR team assisted the American Biogas Council in collecting first-party information, paving the way for the development of a data analysis program.
Account Management Resources for Business Leaders
FAQs
Why do I need account management services?
Account management ensures your existing clients are supported, engaged, and growing. EBQ helps you reduce churn, uncover upsell opportunities, and maximize your customer lifetime value, which ultimately accelerates your revenue cycle.
Can you work out of my CRM?
Yes! Our reps are trained to work out of industry-leading CRMs, such as Salesforce and HubSpot, to ensure smooth workflows and accurate reporting.
Who works on my projects?
Each program is assigned at least one dedicated rep, a fractional Revenue Consultant, and a fractional Sales Manager to hold your team accountable to your project’s success.
I have more questions. Who should I email?
We’re excited to hear from you! Please contact us by phone at (512) 637-9696 or by email at info@ebq.com.
More than your average account management outsourcing
Strong customer relationships are the foundation of sustainable revenue growth. With our account management services, you gain a trusted partner who supports and engages client relationships so you can grow together.
Ready to boost your customer lifetime value? Fill out your information with the form provided, and one of our team members will reach out to you shortly.
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