Outsourced Tech Support

Nurture relationships between your customers and your brand with ongoing support that delights, retains, and turns users into advocates for your solution.

US based tech support representatives

We provide experienced Tier I and II Technical Support Specialists who fully learn your product to provide a seamless experience for your users. No need for call scripts.

Based exclusively in Austin, Texas, our teams are fully trained and managed, so you can focus on bringing in new customers while we help you empower your existing ones.

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Expert diagnosis & response for every inquiry

With the flexibility to meet your needs as you scale and as ticket volumes fluctuate, we ensure a timely response and resolution for every customer inquiry.

Continuously improve your solution and onboarding experience through transparent reporting and feedback gathered from each customer interaction.

EBQ Inbound

Omnichannel inbound & outbound support

EBQ CX Marketing-tools
EBQ Outbound

Build a tech support department the right way

With EBQ, you’re not just hiring a single tech support rep. You’re getting an entire Technical Support department at a fraction of the cost and effort of hiring internally.

For each project, we provide: a Consultant to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Technical Support Specialists diagnosing and resolving customer issues.

Complete Department Appointment Setting

Join the thousands
of customers that
love EBQ.

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Join the thousands
of customers that
love EBQ.

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webroot white
bigcommerce white
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What's it like to work with EBQ?

Get in touch with our tech support

Answer your customer’s most technical questions with the help of our tech support specialists. We provide your clients with an omnichannel experience so your team can focus on innovating your product.

Ready to elevate your tech support experience? Fill out your information with the form provided and one of our team members will reach out to you shortly

Let's Talk

Tell us about yourself and we’ll get in touch shortly.

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