TECHNICAL SUPPORT

Technical support- Did you know that 45% of all US consumers will abandon an online transaction if their questions or concerns are not addressed quickly.

We make it easy for your customers to reach us


Learning a new software program can be exciting and challenging. But when a client’s knowledge is still growing and they experience technical issues, it can be a problem. Is it a training issue or a real product issue? Stress levels can rise and adoption will grind to a halt. It’s important to address their issues promptly and professionally. EBQ can be your valued technical support partner.

EBQ can be your valued technical support partner

CHOOSE YOUR PLAN

Technical support professionals at EBQ can learn your product from top to bottom and provide your customer with excellent client support.

Just select a technical support plan that best fits your needs and budget and explain what type of technical support services you need. We will them become experts on your product in order to provide technical support to your clients. It’s really that simple.

US BASED AGENTS

All EBQ customer service agents are located in the US we are able to properly manage your account effectively and efficiently.

You will always be supported by a technical support agent located right here in the United States. No exceptions whatsoever. We take pride in being a locally operated US based technical support service. With all our agents being located in the US we are able to properly manage your account effectively and efficiently.

EBQ CAN BE YOUR VALUED TECHNICAL SUPPORT PARTNER

We can quickly identify and evaluate the problem level so that the right support person is on the call.

of US consumers will abandon an
online transaction if their questions or concerns
are not addressed quickly.

TECHNICAL SUPPORT

  • Plans tailored to your company’s needs
  • US-based technical support
  • Reliable associates to monitor your account
  • Techs that can easily learn your product


PURCHASE TECHNICAL SUPPORT SERVICES TODAY

All of EBQ’s services are delivered via a trained, knowledgeable “department” of professionals, including a Success Manager, a Project Manager, and Specialists who work daily on your company’s behalf. This structure provides our clients the flexibility to change services and/or the size of the relationship at any time based on their needs, as well as added security against turnover or use of internal resources.