The first few months of implementing a new product are crucial and EBQ can make sure they aren’t wasted. We will assist your clients with the setup and installation of your product while your company focuses on closing the next sale. EBQ will even conduct training sessions directly with your new clients, fully educating them on the use of your product and serving as their lifeline during the initial rollout.
Many companies find that they are unable to retain customers who, due to a lack of resources, cannot fully utilize a new product. EBQ alleviates this by providing your customers with a dedicated administrator for your product offering, allowing them to get the most out of your solution and making sure you retain their business. And for your customers that have the personnel but would like a support lifeline throughout the use of your product, EBQ can supply dedicated support specialists who will always be on hand via phone or email to assist your customers with technical questions and best practice guidance.