EBQ’s Product Support Department will become experts on your product and company so that we can provide your customers with an entire team of specialists to guide them through initial set-up and onboarding or to conduct detailed training sessions. Above all, our goal is to ensure you keep the business your company worked so hard to attain. As for your customers that may lack the time or resources, we can also serve as a dedicated administrator of your product or provide long-term phone and email support.
EBQ’s can set up your instance, organize it according to your internal sales processes and train your team.
EBQ is a Pardot Select Partner. This means we are the one-stop-shop for all of your company’s Pardot needs.
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We can also implement & administer the platform on your behalf to ensure your investment is money well spent.
The first few months of implementing a new product are crucial and EBQ can make sure they aren’t wasted. We will assist your clients with the setup and installation of your product while your company focuses on closing the next sale. EBQ will even conduct training sessions directly with your new clients, fully educating them on the use of your product and serving as their lifeline during the initial rollout.
Many companies find that they are unable to retain customers who, due to a lack of resources, cannot fully utilize a new product. EBQ alleviates this by providing your customers with a dedicated administrator for your product offering, allowing them to get the most out of your solution and making sure you retain their business. And for your customers that have the personnel but would like a support lifeline throughout the use of your product, EBQ can supply dedicated support specialists who will always be on hand via phone or email to assist your customers with technical questions and best practice guidance.
All of EBQ’s services are delivered via a trained, knowledgeable “department” of professionals, including a Success Manager, a Project Manager, and Specialists who work daily on your company’s behalf. This structure provides our clients the flexibility to change services and/or the size of the relationship at any time based on their needs, as well as added security against turnover or use of internal resources.