Customer Service Outsourcing

Delight and retain customers with ongoing support to turn them into advocates for your brand.

Helping you retain & delight your customers

We provide Tier I and II customer and technical support agents who align with your strategy and business processes to provide a seamless customer experience. No need for call scripts.

Based exclusively in Austin, Texas, our teams are fully trained and managed so that you can focus on bringing in new customers while we help you retain and delight your existing customer base.

We help growing companies compete

With the flexibility to meet needs as you scale and evolve, EBQ makes an outsourced call center more accessible to small- and medium-sized businesses than any traditional BPO. Stay ahead of your competition with transparent and in-depth reporting that gives insight into our efforts as well as your customers’ journeys toward brand loyalty.

Customer support outsourcing service

1. INTEGRATE

Our department managers collaborate with yours to produce an actionable strategy and day-to-day procedures for your EBQ Specialists to follow.

 

2. SERVE

Support agents communicate with your customers daily via phone, email, and chat to address questions and concerns, as well as supply important renewal reminders and informational resources.

 

3. MEASURE

We continuously monitor our performance, meeting with you regularly to identify areas for resolution improvement and opportunities to better serve your customers.

 

4. DELIGHT

As an extension of your team, we take pride in nurturing customer advocacy while increasing customer lifetime value through up-selling and cross-selling.

Build a customer service department the right way

With EBQ, you’re not just hiring a single customer service rep. You’re getting an entire customer service department at a fraction of the cost and effort of hiring internally.

For each project, we provide: a Success Manager to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Customer Service Specialists answering your customers’ questions and concerns.

“The flexibility EBQ provides is priceless. They can scale up or down effortlessly and that allowed us to be smart about our long-term plans, without sacrificing internal resources.”

Melanie Kalemba
SVP Sales & Marketing at BigCommerce

Yes, I want to retain customers with ongoing support

Start Growing with EBQ Today