Delightful customer experiences build better relationships.

Technical Support

Nurture relationships between your customers and your brand with ongoing support that delights, retains, and turns users into advocates for your solution.

Technical Support

Nurture relationships between your customers and your brand with ongoing support that delights, retains, and turns users into advocates for your solution.

US based tech support
representatives

We provide experienced Tier I and II Technical Support Specialists who fully learn your product to provide a seamless experience for your users. No need for call scripts.

Based exclusively in Austin, Texas, our teams are fully trained and managed, so you can focus on bringing in new customers while we help empower your existing ones.

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Expert diagnosis & response
for every inquiry

With the flexibility to meet your needs as you scale and ticket volumes fluctuate, we ensure a timely response and resolution for every customer inquiry.

Continuously improve your solution and onboarding experience through transparent reporting and feedback gathered from every customer interaction.

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Omnichannel inbound & outbound support

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Phone

Email

CX-Chat

Chat

CX-SMSText

SMS/Text

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Social Media

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In-App

Build a tech support
department the right way

With EBQ, you’re not just hiring a single tech support rep. You’re getting an entire Technical Support department at a fraction of the cost and effort of hiring internally.

For each project, we provide: a Success Manager to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Technical Support Specialists answering your customers’ questions and concerns.

“The flexibility EBQ provides is priceless. They can scale up or down effortlessly and that allowed us to be smart about our long-term plans, without sacrificing internal resources.”

Melanie Kalemba
SVP Sales & Marketing at BigCommerce

Yes, I want to keep my customers satisfied with technical support.

Start Growing with EBQ Today