Delightful customer experiences build better relationships.

Customer Onboarding

Our professional Onboarding Specialists help your customers implement your solution successfully to keep them engaged with your product and reduce churn.

Customer Onboarding

Our professional Onboarding Specialists help your customers implement your solution successfully to keep them engaged with your product and reduce churn.

The value of effective customer onboarding

We help your users get full utility of your solution shortly after their purchase, in order to increase customer lifetime value and encourage renewals.

EBQ supports you and your users through the critical onboarding stages to take the guesswork out of the adoption of your solution and improve customer satisfaction.

Customer-Onboarding_Effective-Value

A personalized implementation experience

We work with you to structure an in-depth curriculum that educates your customers on both the features and differentiating benefits of  your product.

Our experienced Onboarding Specialists walk users through the steps of installing and configuring your product to meet their individual business needs.

Customer-Onboarding_Personalized-Implementation

Omnichannel inbound & outbound support

CX-Call

Phone

Email

CX-Chat

Chat

CX-SMSText

SMS/Text

CX_Social-Media

Social Media

CX-InApp

In-App

We offer a complete department

With EBQ, you’re not just hiring a specialist. You’re getting an entire Customer Onboarding department at a fraction of the cost and effort of hiring internally.

For each project, we provide: a Success Manager to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Onboarding Specialists to guide customers through implementation.

“The flexibility EBQ provides is priceless. They can scale up or down effortlessly and that allowed us to be smart about our long-term plans, without sacrificing internal resources.”

Melanie Kalemba
SVP Sales & Marketing at BigCommerce

Yes, I want to reduce churn with advanced customer onboarding.

Start Growing with EBQ Today