Delightful customer experiences build better relationships.

Outbound Customer Care

Nurture relationships between your customers and your brand with ongoing outreach that delights, retains, and turns users into advocates for your solution.

Outbound Customer Care

Nurture relationships between your customers and your brand with ongoing outreach that delights, retains, and turns users into advocates for your solution.

We help growing companies compete

We provide experienced Customer Care Specialists who align with your strategy and business processes to provide a seamless customer experience. No need for call scripts.

Based exclusively in Austin, Texas, our teams are fully trained and managed, so you can focus on bringing in new customers while we keep your existing ones happy.

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Increase renewals & lifetime value

EBQ drives more renewals by proactively reaching out to your customers via phone and one-to-one emails before contracts expire and facilitating the renewal process.

We also perform regular health checks to ensure customers are getting the most out of your solution, explore further needs, and identify opportunities to grow accounts.

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Continuously improved customer experiences

Email-only survey tactics only scratch the surface. Our Customer Care Specialists dramatically increases CSAT completion with an outbound call + personalized email approach.

We measure customer satisfaction for you and discover areas of improvement for your offering, so your users always feel heard and delighted.

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Omnichannel inbound & outbound support

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Phone

Email

CX-Chat

Chat

CX-SMSText

SMS/Text

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Social Media

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In-App

Build a customer support
department the right way

With EBQ, you’re not just hiring a single outbound customer care rep. You’re getting an entire Customer Care department at a fraction of the cost and effort of hiring internally.

For each project, we provide: a Success Manager to drive high-level strategy, a Project Manager to oversee day-to-day operations, and one or more Customer Care Specialists answering your customers’ questions and concerns.

“The flexibility EBQ provides is priceless. They can scale up or down effortlessly and that allowed us to be smart about our long-term plans, without sacrificing internal resources.”

Melanie Kalemba
SVP Sales & Marketing at BigCommerce

Yes, I want to retain customers with outbound customer care.

Start Growing with EBQ Today